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Housing Ombudsman Self Assessment

To agree to the findings in the report and its recommendations.

Decision type: Non-key

Decision status: For Determination

Notice of proposed decision first published: 06/11/2020

Decision due: 19 Jan 2021 by Executive Councillor for Housing

Lead member: Executive Councillor for Housing

Department: Housing Services

Contact: David Greening, Head of Housing Email: David.Greening@cambridge.gov.uk.

Additional Information: Requested for pre-scrutiny by Cllrs Martinelli & Porrer.

Background Information: As part of Housing Ombudsman membership requirements the Council are required to carry out regular self-assessment against the Complaints Handling Code and take appropriate action to ensure that complaint handling is in line with the Code. The Council are required to publish this assessment online by 31st December 2020.

Agenda items