A Cambridge City Council website

Cambridge City Council

Council and democracy

Home > Council and Democracy > Decision details

Decision details

Housing Ombudsman Self Assessment

Decision Maker: Executive Councillor for Housing and Homelessness

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No


To agree to the findings in the report and its recommendations.


Matter for Decision

The report presented the findings of a self-assessment undertaken in response to the publication of the Housing Ombudsman’s (HO) Complaint Handling Code and Self-Assessment Tool.


Decision of Executive Councillor for Housing

Approved the report and associated action plan included in Appendix A of the Officer’s report.


Reason for the Decision

As set out in the Officer’s report.


Any Alternative Options Considered and Rejected

Not applicable.


Scrutiny Considerations

The Committee received a report from the Policy and Performance Officer.


The Head of Housing and Policy and Performance Officer said the following in response to Members’ questions:

      i.          Officers had compared the City Council with several other councils, we were doing well in comparison to others.

     ii.          The City Council had similar levels of complaint escalation to other councils.

   iii.          The City Council performed better in responding faster to stage 1 and 2 complaints compared to other councils.


The Committee resolved by 13 votes to 0 (unanimous of all present) to endorse the recommendation.


Mandy Powell-Hardy joined the meeting after the vote.


The Executive Councillor approved the recommendation.


Conflicts of Interest Declared by the Executive Councillor (and any Dispensations Granted)

No conflicts of interest were declared by the Executive Councillor.

Publication date: 18/05/2021

Date of decision: 19/01/2021