A Cambridge City Council website

Cambridge City Council

Council and democracy

Home > Council and Democracy > Issue

Issue details

Regulatory Changes to the Ombudsman System for Handling Tenants' Unresolved Complaints About Their Landlord, and Local Actions Required to Implement Those Changes

To approve the plan of action proposed at point 3.11 of the report.

Decision type: Non-key

Decision status: Recommendations Approved

Wards affected: (All Wards);

Decision due: 5 Mar 2013 by Executive Councillor for Housing

Lead member: Executive Councillor for Housing

Lead director: Director of Customer and Community Services

Department: Customer and Community

Contact: Marella Hoffman, Principal Tenant Participation Officer Email: Marella.Hoffman@cambridge.gov.uk.

Additional Information: Requested for pre-scrutiny by Mrs Best and Mr Sweeney.

Background Information: From April 2013, there will be minor regulatory changes to the system for handling tenants’ unresolved complaints about their landlord. This report explains the changes and makes recommendations for how the Council might implement the regulatory requirements locally.

Decisions

Agenda items