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To approve the plan of action proposed at point 3.11 of the report.
Decision type: Non-key
Decision status: Recommendations Approved
Wards affected: (All Wards);
Decision due: 5 Mar 2013 by Executive Councillor for Housing
Lead member: Executive Councillor for Housing
Lead director: Director of Customer and Community Services
Department: Customer and Community
Contact: Marella Hoffman, Principal Tenant Participation Officer Email: Marella.Hoffman@cambridge.gov.uk.
Additional Information: Requested for pre-scrutiny by Mrs Best and Mr Sweeney.
Background Information: From April 2013, there will be minor regulatory changes to the system for handling tenants’ unresolved complaints about their landlord. This report explains the changes and makes recommendations for how the Council might implement the regulatory requirements locally.
