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To approve for publication and note the results of the self-assessment of the Council's complaints procedure.
Decision type: Non-key
Decision status: For Determination
Notice of proposed decision first published: 23/09/2024
Decision due: 21 Nov 2024 by Leader of the Council
Lead member: Leader of the Council
Department: Corporate Hub
Contact: Tony Stead, Business & Development Manager Email: Tony.Stead@cambridge.gov.uk.
Additional Information: Not currently requested for pre-scrutiny.
Background Information: This assessment was requested by the Housing Ombudsman in response to the updated Complaint Handling Code of Practice, and requires the Council to publish evidence that this assessment has been presented to Councillors. The Ombudsman were expecting this assessment to be carried out alongside the Annual Customer Feedback report in July, but this assessment is historically completed in the Autumn for presentation at Housing Scrutiny Committee. However as the Housing Ombudsman and LGSCO have a combined code of practice as of April 2024, this assessment now relates to a wider range of complaints than just Housing.
