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Rent Regulation Error Refund / Remediation Policy

To approve the Rent Regulation Error Refund / Remediation Policy.

Decision type: Key

Reason Key: Expenditure > £300,000;

Decision status: Recommendations Approved

Notice of proposed decision first published: 04/03/2024

Decision due: 12 Mar 2024 by Executive Councillor for Housing and Homelessness

Lead member: Executive Councillor for Housing and Homelessness

Department: Corporate Group

Contact: Julia Hovells, Head of Finance and Business Manager Email: Julia.hovells@cambridge.gov.uk.

Additional Information: This is a key item and will automatically appear on the agenda for discussion / debate.

Background Information: Following identification by officers of two historic rent regulation errors, there is a requirement for tenants who have been over-charged by the Council to be refunded. This report seeks approval of a rent refund policy specific to this issue, to ensure a consistent and timely approach to making refunds to all tenants affected by this error. The report relates to a key decision that has not been included on the Forward Plan for the whole 28-day requirement before the meeting because an urgent decision that now necessitates this report was not made until 26 February 2024 and legal advice was also awaited. With the permission of the Chair of Housing Scrutiny Committee the urgency procedure has been invoked to suspend the 28 day requirement so that the item can be considered at Committee so it is open to scrutiny and debate rather than a decision being made through the out of cycle process.

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