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To note the Housing Ombudsman’s findings, the Council’s actions to remedy the fault and act on lessons learnt.
Decision type: Non-key
Decision status: Recommendations Approved
Notice of proposed decision first published: 05/12/2022
Decision due: 24 Jan 2023 by Executive Councillor for Housing and Homelessness
Lead member: Executive Councillor for Housing and Homelessness
Contact: David Greening, Assistant Director of Housing (interim) Email: David.Greening@cambridge.gov.uk.
Additional Information: This item will automatically appear on the agenda for discussion / debate.
Background Information: The Housing Ombudsman found that the Council was at fault in two recent complaints – In case 1 the faults were as follows: a) Its response to the resident’s concerns about her bathroom refurbishment. b) Its handling of the associated complaint. In case 2 there was fault in how the Council recorded its decisions about the suitability of accommodation offered under a hospital discharge scheme and how it discussed the scheme with the complainant.
