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Complaint Upheld by the LGO Service Relating to a Complaint About Noise

Note the findings of the Local Government and Social Care Ombudsman (LGO) in relation to a complaint from a resident about noise from a large item of commercial equipment.

Decision type: Non-key

Decision status: Recommendations Approved

Notice of proposed decision first published: 05/12/2022

Decision due: 19 Jan 2023 by Executive Councillor for Climate Action and Environment

Lead member: Executive Councillor for Climate Action and Environment

Contact: Yvonne O'Donnell, Environmental Health Manager Email: yvonne.odonnell@cambridge.gov.uk, Maria Stagg, Principal Environmental Health Officer Email: Maria.Stagg@cambridge.gov.uk.

Additional Information: This item will automatically appear on the agenda for discussion / debate.

Background Information: The LGO determined there was fault by the Council but not causing injustice After the resident’s complaint, the case officer decided the noise was not a nuisance and the company resumed operation of the machine. The resident then submitted a complaint regarding this decision The Council managed the case as a complaint in accordance with its complaints policy, and found partial fault at Stage 1, and offered to make relevant service improvements. The resident proceeded to Stage 2. Stage 2 supported the outcome at Stage 1 The LGO found the Council at fault for how it initially investigated noise from the business and decided it was not a statutory nuisance. However, this did not cause the resident personal injustice, as the Council subsequently acted without fault and came to the same conclusion The service improvements offered at Stage 1 are to be completed and evidence sent to the LGO Findings and subsequent service improvements need to be reported to the relevant cmte


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