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Tenancy Audit Visits

Note the report detailing the findings of the Tenancy Audit pilot to date.

Approve the adoption of a permanent tenancy audit function by City Homes.

Agree, subject to any changes that may be made as part of the budget setting process and the formal adoption of the 2023/24 budget by Council, the addition of a permanent, full time equivalent, housing officer to support this work.

Decision type: Key

Reason Key: Substantial impact on operational management;

Decision status: Recommendations Approved

Notice of proposed decision first published: 24/08/2022

Decision due: 22 Sep 2022 by Executive Councillor for Housing and Homelessness

Lead member: Executive Councillor for Housing and Homelessness

Department: Housing Services

Contact: Anna Hill, Housing Services Manager (City Homes) Email: Anna.Hill@cambridge.gov.uk.

Additional Information: This is a key item and will automatically appear on the agenda.

Background Information: In April 2022, City Homes started conducting Tenancy Audit Visits. We had hoped to commence this work sooner, but due to the Covid restrictions, this was delayed. It is our aim to visit at least 15% of our housing stock by the end of March 2023 and continue beyond that so that we eventually visit all of our properties. Tenancy Audits are necessary to: • Update the household information. • Help us to deliver quality and timely services that are tailored to individual needs. • Ensure the best use of resources and value for money. • Check the condition of the properties. • Help identify any customer support needs and to provide referrals. • Identify tenancy fraud and other breaches. • Identify opportunities for better stock management. • Identify Housing Need and signpost accordingly. • Ward profiling/social value. The report will detail the findings so far from carrying out these visits.


Agenda items