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Annual Performance and Customer Feedback Report 2021/22

To note the annual report on progress against the Corporate Plan, the annual complaints and compliments report, and an analysis of the state of the city.

Decision type: Non-key

Decision status: Recommendations Approved

Notice of proposed decision first published: 23/05/2022

Decision due: Before 11 Jul 2022 by Leader of the Council

Lead member: Leader of the Council

Department: Corporate Strategy

Contact: Andrew Limb, Assistant Chief Executive Email: andrew.limb@cambridge.gov.uk.

Additional Information: Requested for pre-scrutiny by Cllrs Bick and Bennett.

Background Information: The Council's Corporate Plan sets out the objectives the council is seeking to achieve. The annual report provides an update on progress against those objectives and indicators. The Annual Complaints, Compliments & Feedback report provides an analysis of complaints and compliments received from customers during the year and action taken to address those.


Agenda items