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Community Alarms Service Review

The Community Alarms Service is currently undergoing a review which will provide recommendations on its future direction. A decision will be required on which recommendation is taken forward.

Decision type: Key

Reason Key: Significant effect on communities living or working in any ward in Cambridge;

Decision status: Recommendations Approved

Notice of proposed decision first published: 23/05/2022

Decision due: 21 Jun 2022 by Executive Councillor for Housing

Lead member: Executive Councillor for Housing

Department: Housing Services

Contact: Laura Adcock, Housing Services Manager – Supported Housing Email: Laura.Adcock@cambridge.gov.uk.

Additional Information: This is a key item and will automatically appear on the agenda.

Background Information: The alarms service has experienced a continued decline in customer numbers over the past 5 years resulting in an under achievement in income. This is the result of a number of factors including advancing technology which has widened the options available in the market, and increased competition from both local and national providers. In addition, the upcoming switch from analogue to digital telephone services by 2025 means it may be necessary to change the type of alarm we provide, which would require significant investment. A review is therefore being conducted to help inform a decision on whether the service should continue to be provided in the future, and if so how it can be modernised to ensure it is fit for purpose and responsive to individual’s needs.


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