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The Exec Cllr is recommended to note the findings of the Housing Ombudsman Service in respect of this case and the actions taken by the Council in response
Decision type: Non-key
Decision status: Recommendations Approved
Notice of proposed decision first published: 06/09/2021
Decision due: 23 Sep 2021 by Executive Councillor for Housing
Lead member: Executive Councillor for Housing
Contact: Lynn Bradley, Head of Housing Maintenance and Assets Email: lynn.bradley@cambridge.gov.uk.
Additional Information: This item will automatically appear on the agenda.
Background Information: A Council tenant raised a complaint re. the Council's handling of 1.Repairs made at his property, 2.His request for an adaptation to the bath, 3.His reports of a rat infestation in the loft, 4.His concerns of potential asbestos in the property. The Housing Ombudsman noted a service failure in respect of the Council's handling of repairs at the property & in the handling of the request for adaptation to the bath & in the handling of the resident's concerns of potential asbestos. No maladministration was found re. the handling of the reports of a rat infestation. The Housing Ombudsman Service has made a number of orders and recommendations in relation to the service failure.
