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Annual Complaints Report 20/21

To note and agree content of the Annual Complaints Report prior to publication.

Decision type: Non-key

Decision status: Recommendations Approved

Notice of proposed decision first published: 24/05/2021

Decision due: 5 Jul 2021 by Executive Councillor for Finance and Resources

Lead member: Executive Councillor for Finance and Resources

Department: Customer Services

Contact: Tony Stead, Business & Development Manager Email: Tony.Stead@cambridge.gov.uk.

Additional Information: Requested for pre-scrutiny by Cllrs Bick & Dalzell.

Background Information: Each year a report on complaints performance is produced with commentary from services on what we as a Council have learned and improved as a result of feedback from our customers.

Decisions

Agenda items