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To note and agree content of the Annual Complaints Report prior to publication.
Decision type: Non-key
Decision status: Recommendations Approved
Notice of proposed decision first published: 24/05/2021
Decision due: 5 Jul 2021 by Executive Councillor for Transformation
Lead member: Executive Councillor for Transformation
Department: Customer Services
Contact: Tony Stead, Business & Development Manager Email: Tony.Stead@cambridge.gov.uk.
Additional Information: Requested for pre-scrutiny by Cllrs Bick & Dalzell.
Background Information: Each year a report on complaints performance is produced with commentary from services on what we as a Council have learned and improved as a result of feedback from our customers.
