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To approve the initial recommendations from the service review of Customer Services
Decision type: Key
Reason Key: Executive Proposals: Annual budget;
Decision status: Recommendations Approved
Notice of proposed decision first published: 24/09/2020
Decision due: 5 Oct 2020 by Executive Councillor for Transformation
Contact: Elissa Rospigliosi, Head of Transformation Email: Elissa.Rospigliosi@cambridge.gov.uk.
Additional Information: This is a key item and will automatically appear on the agenda.
Background Information: Over the past two years Customer Services provision has changed as the Council has invested in digital technology and other measures to allow customers to access services in new, more effective ways. To take account of these changes, a review of Customer Services has been carried out to identify the right service model for the future.
