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Resident Involvement Strategy 2021-2024

Note the outcome of the tenant and leaseholder survey. Agree the Resident Involvement Strategy 2021-2024, ensure that resident involvement continues to provide an effective service which addresses the outcomes of the survey.

Decision type: Non-key

Decision status: Recommendations Approved

Notice of proposed decision first published: 24/05/2021

Decision due: 22 Jun 2021 by Executive Councillor for Housing

Lead member: Executive Councillor for Housing

Department: Housing Services

Contact: Emily Watts, Resident Engagement Officer, Housing Services Email: Emily.Watts@cambridge.gov.uk.

Additional Information: Not currently requested for pre-scrutiny.

Background Information: Resident Involvement must provide a targeted service that responds to the needs of tenants and leaseholders, the priorities of the housing service and satisfies regulatory requirements. The Resident Involvement Strategy offers a clear outcome-based method of achieving this using the survey results to identify priorities and provide a baseline for current satisfaction levels.

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