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To agree the publication of the Annual Complaints Report 2018-19 prior to publication. Review and agree rationalisation of the complaints process.
Decision type: Non-key
Decision status: Recommendations Approved
Notice of proposed decision first published: 28/08/2019
Decision due: 9 Oct 2019 by Civic Affairs
Department: Customer Services
Contact: Tony Stead, Business & Development Manager Email: Tony.Stead@cambridge.gov.uk.
Additional Information: This item will automatically appear on the agenda.
Background Information: The Council has been recording the number of complaints and compliments received by each department and what action we take to deal with the issues raised, for a number of years. Each year we publish a report giving an overview of our performance. This is recognised as good practice. This year, officers have reviewed the efficiency and effectiveness of the third stage of the process and will make recommendations for streamlining the process from April 2020.
