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To discuss amount of complaints made relating to the waste service.
Decision type: Non-key
Decision status: Recommendations Approved
Notice of proposed decision first published: 10/12/2018
Decision due: 30 Jan 2019 by Civic Affairs
Lead director: Strategic Director (SH)
Department: Customer Services
Contact: Tony Stead, Business & Development Manager Email: Tony.Stead@cambridge.gov.uk.
Additional Information: This item will automatically appear on the agenda.
Background Information: The Council has been recording the number of complaints and compliments received by each department and what action we take to deal with the issues raised, for a number of years. Each year we publish a report giving an overview of our performance. In the Annual Complaints Report 2017-18 it was identified that the waste service required further reporting.
