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To agree the publication of the Annual Complaints Report 2017-18 prior to Publication. Review and agree complaint response target times.
Decision type: Non-key - Low
Decision status: Recommendations Approved
Notice of proposed decision first published: 29/08/2018
Decision due: 10 Oct 2018 by Civic Affairs
Department: Customer Services
Contact: Tony Stead, Business & Development Manager Email: Tony.Stead@cambridge.gov.uk.
Additional Information: This item will automatically appear on the agenda.
Background Information: The Council has been recording the number of complaints and compliments received by each department and what action we take to deal with the issues raised, for a number of years. Each year we publish a report giving an overview of our performance. This is recognised as good practice.
