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Outcomes of the 2014 Tenant & Leaseholder Satisfaction Surveys and Proposals Going Forward

To acknowledge the 2014 survey results and agree work to address areas of lower satisfaction.

Decision type: Non-key

Decision status: Recommendations Approved

Notice of proposed decision first published: 09/02/2015

Decision due: 10 Mar 2015 by Executive Councillor for Housing

Lead member: Executive Councillor for Housing

Lead director: Director of Customer and Community Services

Department: City Homes

Contact: Catherine Buckle, Strategy Officer Email: catherine.buckle@cambridge.gov.uk;catherine.buckle@scambs.gov.uk, Email: james.bull@cambridge.gov.uk.

Additional Information: Requested for pre-scrutiny by Councillors Blackhurst and Pitt.

Background Information: Ongoing work and further analysis of the 2014 Satisfaction Survey has shown that some specific groups of tenant & leaseholder have lower than average satisfaction.

Agenda items