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To note the report and feedback from Customers and Council Services, including Ombudsman cases.
To consider the findings of the Independent Complaints Investigator and local Government Ombudsman including two findings of maladministration.
Decision type: Non-key - Low
Decision status: Recommendations Approved
Notice of proposed decision first published: 29/08/2014
Decision due: 17 Sep 2014 by Civic Affairs
Lead director: Director of Customer and Community Services
Department: Customer and Community
Contact: Jenna Varga, Customer Service Development Manager Email: jenna.varga@cambridge.gov.uk.
Additional Information: This item will automatically appear on the agenda.
Background Information: To assess improvements or areas of development and agree focus for 2014/15.
