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Complaint Upheld by the Housing Ombudsman Service relating to Housing Repairs

12/11/2021 - Complaint Upheld by the Housing Ombudsman Service relating to Housing Repairs

Matter for Decision

This report summarises a complaint upheld by the Housing Ombudsman Service relating to a housing repair, acknowledges that there wereshortcomings in relation to working practices and sets out the action taken in response.

 

Decision of Executive Councillor for Housing

·  Noted the findings of the Housing Ombudsman Services in respect of this case and the actions taken by the Council in response to these findings.

 

Reason for the Decision

As set out in the Officer’s report.

 

Any Alternative Options Considered and Rejected

Not applicable.

 

Scrutiny Considerations

The Committee received a report from the Head of Housing.

 

The Committee unanimously resolved to endorse the recommendation.

 

The Executive Councillor approved the recommendation.

 

Conflicts of Interest Declared by the Executive Councillor (and any Dispensations Granted)

No conflicts of interest were declared by the Executive Councillor.