Issue - meetings

Matter for Decision: To consider the Repairs and Maintenance Improvement Plan - Progress to date and permission to procure associated IT solutions report.

Decision of Executive Councillor for Housing:

i.        To give delegated authority to the Director of Customer & Community Services, following consultation with the Director of Resources, Executive Councillor for Housing, the Chair and Opposition Spokesperson(s) for Community Services, to select the most appropriate procurement route, whether that be by virtue of waiver of the requirements of the contract procedure rules (where permissible), direct contract or mini competition from an existing framework agreement, or by full tender exercise, and if appropriate to tender and award contracts for the provision of new IT hardware and systems for the Repairs and Maintenance Service as outlined in paragraph 3.4 and 3.5 of the committee report.

Reason for the Decision:

As per the officer report

Any alternative options considered and rejected:

Not Applicable

Scrutiny Considerations:

Not Applicable

Conflicts of interest declared by the Executive Councillor (and any dispensations granted)

N/A 

Matter for Decision

The Officer’s report was requested at a meeting of Housing Management Board on 3 January 2012 in order to inform Councillors of the progress made to date on the Housing Repairs Improvement Plan.

There is a budget allocation of £200,000 within the Housing Capital Investment Plan for the procurement of new IT solutions that are required in order to achieve the overall improvements to the repairs service. Officers requested permission to spend this allocation.

Decision of Executive Councillor for Housing

Noted both progress made to date with the Repairs Improvement Plan and the proposals for decision at Community Services Scrutiny Committee.

Reason for the Decision

As set out in the Officer’s report.

Any Alternative Options Considered and Rejected

Not applicable.

Scrutiny Considerations

The Committee received a report from the Repairs & Maintenance Improvement Manager regarding the Repairs and Maintenance Improvement Plan.

In response to Members’ questions the Repairs & Maintenance Improvement Manager confirmed the following:

(i)                The last meeting of the ROAM Group raised the question of how tenants could become more involved in customer satisfaction issues. A response is expected at the next Residents and Officers Asset Management (ROAM) Group meeting.

(ii)              The Repairs & Maintenance Improvement Manager undertook in conjunction with the newly appointed Resident Involvement Officer to attempt to increase the number of residents representatives in order to help with succession planning.

(iii)            The Director of Customer & Community Services undertook to provide Tenant and Leaseholder Representatives with an up to date Council Officer structure chart with contact details.

(iv)            A report would be brought back to HMB on how the Council is meeting its performance indicators and any action being taken to address issues where performance is not meeting targets.

The Committee resolved unanimously to endorse the recommendation.

The Executive Councillor approved the recommendation.

Conflicts of Interest Declared by the Executive Councillor (and any Dispensations Granted)

Not applicable.