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Complaint Upheld by the Local Government and Social Care Ombudsman (LGSCO) Relating to a Housing Allocation

Meeting: 15/01/2020 - Housing Scrutiny Committee (Item 7)

7 Complaint Upheld by the Local Government and Social Care Ombudsman (LGSCO) Relating to a Housing Allocation pdf icon PDF 300 KB


This item was Chaired by Diana Minns (Vice-Chair)


Matter for Decision

     i.        The Local Government and Social Care Ombudsman (LGSCO) has upheld a complaint relating to a housing allocation to a vulnerable customer who subsequently became the victim of anti-social behaviour (ASB) from a neighbouring tenant.

    ii.        The report summarised the complaint, acknowledged that there were shortcomings in relation to working practices and set out the action taken in response. 


Decision of Executive Councillor for Housing

     i.        Noted the findings of the LGSCO in respect of this case and the actions taken by the Council in response to these findings.


Reason for the Decision

As set out in the Officer’s report.


Any Alternative Options Considered and Rejected

Not applicable.


Scrutiny Considerations

The Committee received a report from the Head of Housing.


The Committee made the following comments in response to the report:

     i.        Questioned the resource implications of the increased numbers of vulnerable tenants and how they would be supported.

    ii.        Suggested that an annual tenant churn of 500 to 800 would be difficult to manage if significant numbers of those new tenants had support needs.


The Head of Housing stated that the small internal Tenancy Sustainment Team offered a bridging service to direct those in need to other support services.


The Committee unanimously resolved to endorse the recommendation.


The Executive Councillor approved the recommendation.


Conflicts of Interest Declared by the Executive Councillor (and any Dispensations Granted)

No conflicts of interest were declared by the Executive Councillor.