Issue - meetings

Matter for Decision

The decision to implement a 2 year improvement plan for the responsive repairs and voids service was approved at the meeting of Housing Management Board on 28 Sept 2010. The Executive Councillor subsequently agreed to extend the period by a further 1 year to enable further investigation into the procurement of alternative IT solutions and to implement the most appropriate option. A report detailing the success of the improvement plan was discussed at the meeting of Housing Management Board in October 2013, at which the decision was made to retain the delivery of the service by the in-house team, providing the high service standards achieved during the period of the improvement plan were maintained.

 

A further report was requested in October 2013 to demonstrate the impact and improvements on service delivery once mobile working has been established for a period of months. The tables included below make a comparison between service delivery before and after implementation of mobile working and the new integrated Orchard software.

 

Decision of Executive Councillor for Housing

 

     i.        Agreed that a review report be presented to the June cycle each year which monitors annual performance and provides certainty that the decision to retain the service in house is still valid.

 

Any Alternative Options Considered and Rejected

Not applicable.

 

Scrutiny Considerations

The Committee received a report from the Operations Manager.

 

The Committee made the following comments in response to the report:

 

     i.        Commented that it was good to see improvements were being made and the service was going well.

    ii.        Asked if the data for residents satisfaction had been circulated and  how this compared with the recent star survey

   iii.        Queried if the introduction of South View Solutions (SVS) mobile working affected the number of post or pre inspections which were carried out.

  iv.        Requested an explanation as to why the ‘appointments made’ had significantly increased.

   v.        Questioned what the target figure was referenced in the report.

 

In response to Committees comments Officers and the Director of Community and Customer Services stated the following:

 

     i.        Data on satisfaction for repairs has been obtained but it did not differentiate between planned and responsive repairs.

    ii.        Further work was required to determine if the data was linked to the planned maintenance programme or the responsive repairs programme. Once the work had been completed the results would be shared.

   iii.        Mobile working did not directly affect the post or pre inspections.

  iv.        Before the consolidation of mobile working there had been several categories which had now merged into the ‘Appointments Made’.  All jobs were now appointed.

   v.        The target was 98%.

 

The Committee:

 

Resolved (unanimously) to approve the recommendation.

 

The Executive Councillor approved the recommendation.

 

Conflicts of Interest Declared by the Executive Councillor (and any Dispensations Granted)

 

No conflicts of interest were declared by the Executive Councillor.