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71 Customer Service Telephone and Online Payments upgrades PDF 63 KB
Minutes:
The
purchase and installation of the Capita call secure and online payments content
management system.
Decision of the Executive Councillor
for Customer Services and Resources
Resolved to:
Financial recommendations
i.
Recommend this
scheme (which is not included in the Council’s Capital & Revenue Project
Plan) for approval by Council, subject to resources being available to fund the
capital and revenue costs.
-
The total capital
cost of the project is £27,000. £12,000 is to be funded from the Corporate
Marketing Web Development budget and £15,000 is to be funded from the Cashiers
repairs and renewals fund.
-
The on-going
revenue costs are £8,300 per annum (£41,500 for 5 years), funded from the
Cashiers revenue budget provision.
Procurement recommendations
ii.
Approve
the carrying out and completion of the procurement of a telephone payments
upgrade and an online payments CMS system.
Subject to:
-
The permission of
the Director of Resources being sought prior to proceeding if the quotation or
tender sum exceeds the estimated contract.
-
The permission
from the Executive Councillor being sought before proceeding if the value
exceeds the estimated contract by more than 15%.
Reasons for the
Decision
As set out in the Officer’s report
Any Alternative Options Considered and
Rejected
Not applicable.
Scrutiny
Considerations
There was no debate
of this item as pre-scrutiny had not been requested.
The Executive Councillor approved the
recommendations.
Conflicts of Interest Declared by the Executive Councillor
(and any Dispensations Granted)
Not applicable.