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Customer Service Telephone and Online Payments Upgrades

Meeting: 14/10/2013 - Strategy and Resources Scrutiny Committee (Item 71)

71 Customer Service Telephone and Online Payments upgrades pdf icon PDF 63 KB

Minutes:

Matter for Decision

The purchase and installation of the Capita call secure and online payments content management system.

 

Decision of the Executive Councillor for Customer Services and Resources

 

Resolved to:

 

Financial recommendations  

i.                 Recommend this scheme (which is not included in the Council’s Capital & Revenue Project Plan) for approval by Council, subject to resources being available to fund the capital and revenue costs.

 

-        The total capital cost of the project is £27,000. £12,000 is to be funded from the Corporate Marketing Web Development budget and £15,000 is to be funded from the Cashiers repairs and renewals fund.

-        The on-going revenue costs are £8,300 per annum (£41,500 for 5 years), funded from the Cashiers revenue budget provision.

 

Procurement recommendations

ii.               Approve the carrying out and completion of the procurement of a telephone payments upgrade and an online payments CMS system.

 

Subject to: 

-        The permission of the Director of Resources being sought prior to proceeding if the quotation or tender sum exceeds the estimated contract.

-        The permission from the Executive Councillor being sought before proceeding if the value exceeds the estimated contract by more than 15%.

 

Reasons for the Decision

As set out in the Officer’s report

 

Any Alternative Options Considered and Rejected

Not applicable.

 

Scrutiny Considerations

There was no debate of this item as pre-scrutiny had not been requested.

 

The Executive Councillor approved the recommendations.

 

Conflicts of Interest Declared by the Executive Councillor (and any Dispensations Granted)

Not applicable.