Decision details

Consider the Annual Complaints Report for 2016-17, and approve for publication on the Council’s website.

The committee received a report from the Business and Development Manager regarding the Annual Complaints and Feedback Report 2016/17.

In response to Members’ questions the Business and Development Manager said the following:

i.             Acknowledged an increase in stage 2 complaints, where services had not responded with the 7 day target time.

ii.            The introduction of the new complaints-tracker system would support managers to track the complaints, providing a full customer history, which it was hoped would prevent the complaint going to stage 2 as deadlines would not be missed.

Resolved (unanimously) to:

i.             Approve the draft Annual Complaints Report for 2016/17 for publication on the Council’s website.