Decision details

Matter for Decision

The Local Government & Social Care Ombudsman Service has found “there was fault causing injustice” in relation to a complaint about how the Council used rat poison at a residential property within the City which incurred vet bills after their dog came into contact with it.

This customer also complained that the Council failed to provide details of the poison or an emergency contact number, causing distress and did not deal with this complaint properly, causing them time and trouble.

Decision of Executive Councillor for Climate Change, Environment & City Centre

Noted the findings of the Local Government & Social Care Ombudsman Service in respect of this case and the actions taken by the Council in response to these findings.

Reason for the Decision

As set out in the Officer’s report.

Any Alternative Options Considered and Rejected

Not applicable.

Scrutiny Considerations

The Committee received a report from the Environmental Health Manager.

In response to the report Councillors commented that it showed the need for signage and councillors noted actions taken by officers.

The Committee unanimously resolved to endorse the recommendation.

The Executive Councillor approved the recommendation.

Conflicts of Interest Declared by the Executive Councillor (and any Dispensations Granted)

No conflicts of interest were declared by the Executive Councillor.