Decision details

To agree a plan for carrying out the next STAR Tenant Satisfaction Survey in 2014.

Matter for Decision

Approval of the 2014 Tenant and Leaseholder Satisfaction Survey.

Decision of Executive Councillor for Housing

Approved the report’s proposals for the 2014 satisfaction surveys with tenants and leaseholders. 

Reason for the Decision

As set out in the Officer’s report.

Any Alternative Options Considered and Rejected

Not applicable.

Scrutiny Considerations

The Committee received a report from the Resident Involvement Facilitator. 

In response to Members’ questions the Resident Involvement Facilitator, the Director of Customer and Community Services, the Business Manager and Principal Accountant, and the Head of City Homes confirmed the following:

(i)             A resident representative would be involved in the procurement of the survey company.

(ii)            Results had improved year on year.

(iii)          Where requested the survey could be provided in audio, brail, large print and alternative languages.

(iv)         Results would be compared with other housing providers across the country in order to identify any trends as a result of central government policy.

(v)           Housemark benchmarking services would enable comparison of performance nationally.

(vi)         Lots of work had been undertaken by officers to ensure that the survey data could be compared year on year.

(vii)        A budget of £6,000 was set aside each year for this work.  As a result of the survey in 2010 not going ahead and then being done jointly in 2012, £35,000 had built up in the budget.

(viii)      Concern over parking and shrubs had been identified as part of the 2012 survey and these had now been improved as a result.

The Committee resolved unanimously to endorse the recommendation.

The Executive Councillor approved the recommendation.

Conflicts of Interest Declared by the Executive Councillor (and any Dispensations Granted)

No conflicts of interest were declared by the Executive Councillor.