Issue - meetings

This item was chaired by Diana Minns (Vice Chair / Tenant Representative).

Matter for Decision

A report detailing the success of the improvement plan was discussed at the meeting of Housing Management Board in October 2013, at which the decision was made to retain the delivery of the service by the in-house team, providing the high service standards achieved during the period of the improvement plan were maintained.

The current report detailed the performance achieved over the past twelve months and provides an update to the report considered at the Housing Scrutiny Committee meeting in September 2014.

Decision of Executive Councillor for Housing

     i.        Welcomed the successful delivery of the 2013 Repairs Improvement Plan, and the continuing and consistent improvement of the in-house Responsive Repairs and Voids team.

    ii.        Welcomed that performance of the in-house Responsive Repairs and Voids team is continuously and transparently monitored and that any significant failings or deterioration in service will be the subject of formal exception reporting.

Reason for the Decision

As set out in the Officer’s report.

Any Alternative Options Considered and Rejected

Not applicable.

Scrutiny Considerations

The Committee received a report from the Head of Estates & Facilities.

The Committee made the following comments in response to the report:

     i.        Suggested that the survey results would be easier to assess if more details of the sample size had been included.

    ii.        Suggested that this report should be shared with the Residents and Officers Asset Management group.

   iii.        Asked of feedback cards, with open questions, had been considered as a customer feedback option.

The Executive Councillor welcomed the improvements to the service and proposed an amendment to recommendations to reflect this as follows:

     i.        Noted Welcomed the successful delivery of the 2013 Repairs Improvement Plan, and the continuing and consistent improvement of the in-house Responsive Repairs and Voids team.

    ii.        Noted Welcomed that performance of the in-house Responsive Repairs and Voids team is continuously and transparently monitored and that any significant failings or deterioration in service will be the subject of formal exception reporting.

The amendments were agreed Nem. Com.

The Committee unanimously resolved to endorse the amended recommendations.

The Executive Councillor approved the recommendations.