Council and democracy
Home > Council and Democracy > Issue
Additional documents:
Minutes:
This item was chaired by Diana Minns (Vice Chair / Tenant
Representative).
Matter for Decision.
To consider the Tenant and Leaseholder surveys that had been carried out in June 2014 and the proposals going forward.
Decision of the
Executive Councillor for Housing:
i.
Agreed the approach to further exploring
perceptions of and reasons for any lower levels of satisfaction across the
range of housing services, and methods to address them, as outlined in Appendix
A of the Officer’s report.
Scrutiny
Considerations.
The Committee received a report from the Resident Involvement
Facilitator who presented the results of the Tenant and Leaseholder surveys
that had been carried out in June 2014. In total 1888 tenants and 191
leaseholders had responded to the survey: response rates of 28% and 18%
respectively.
In response to the Committees’ comments, Officers, the Director of
Community and Customer Services stated the following:
i.
The areas of pavements, fencing, pathways and
communal areas were in the programme of works for the next financial year and
had been pre-surveyed.
ii.
Work had started on looking at parking, including
garages, many of which were not fit for purpose.
iii.
Acknowledged that it was important not to drop the
standards of cleaning as the tenant and leaseholders paid for this service
unlike other areas of the City Council’s contract.
iv.
The handling of complaints would continue to be
dealt with in a transparent and honest environment.
v.
Various information was available
with regards to repairs, such as the Star Survey which had showed a slippage in
customer satisfaction. This related mainly to the planned works programme. In
context the first ten months over 1400 repairs had been undertaken with a good
satisfaction follow up survey that did necessarily match the response in the
original survey. A follow up survey also highlighted any issues which could be
resolved quickly.
vi.
The number of returns to the survey was sufficient
to give confidence in the results.
vii.
In terms of the focus group a random sample would
be taken to communicate to those individuals who had completed the survey.
Efforts would also be made to contact those people who would not usually
respond to surveys such as young people.
viii.
Agreed it was pleasing to note that the tenants
felt that additional social housing was required.
The Committee:
Resolved
unanimously to approve the recommendation.
The Executive Councillor for Housing approved the recommendation.
Conflicts of Interest
Declared by the Executive Councillor (and any Dispensations Granted).
No conflicts were declared by the Executive Councillor.